Your privacy, our priority
Willowfield Cleaning Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you contact us or use our services.
Information we collect
When you get in touch or book a clean with Willowfield Cleaning Ltd, we may ask for certain personal details to ensure we can provide our services effectively. This information typically includes your name, email address, phone number, and your address or general location. Additionally, we may collect any other information you choose to provide through our contact forms, messages, or enquiries. We need this information to respond to your enquiries, arrange and manage your cleaning services, and ensure our cleaners can reach you.
How we use your information
Once we have your details, we use them solely for purposes directly related to our cleaning services. This includes responding to your enquiries, arranging and managing your cleaning appointments, matching the right cleaners with your specific needs, and communicating important updates about bookings, availability, or any changes to your service. We also maintain internal records to ensure smooth operations. Please be assured that Willowfield Cleaning Ltd does not sell or share your information for marketing purposes with any third parties.
Willowfield Cleaning Ltd is registered with the UK Information Commissioner’s Office (ICO) as a data controller under the Data Protection Act 2018 and UK GDPR. Our ICO registration number is ZC084139, valid until 24 January 2027. You can view our registration on the ICO public register.
Who we share information with
Your privacy is paramount, and we only share your information when absolutely necessary to deliver our services. This may include sharing relevant details with our self-employed cleaners so they can effectively carry out your cleaning appointments. In certain circumstances, we may also share information with professional advisors, such as our accountant or insurer, where legally required. We are committed to sharing only the minimum amount of information needed to fulfil these specific purposes.
How we protect your data
At Willowfield Cleaning Ltd, we take the security of your personal information very seriously. Your data is stored securely and is only accessible by authorised personnel. We implement reasonable steps and measures to protect your information from unauthorised access, disclosure, alteration, or destruction. We only retain your personal information for as long as is necessary to provide you with our services or to comply with our legal obligations.
Your rights and how to contact us
You have several rights regarding your personal data held by Willowfield Cleaning Ltd. You have the right to request access to the information we hold about you, request the correction of any inaccurate data, and, where appropriate, request the deletion of your data. We are transparent about our data handling practices. If you have any questions about this Privacy Policy or how your data is handled, please do not hesitate to contact us. You can reach Willowfield Cleaning Ltd via email at info@willowfieldcleaning.co.uk.